One of the distinctive features of Easy LMS is that we don't charge per participant. That means you can add as many participants to your academy or stand-alone exams and courses as you like.
However, we do have a limit on the number of exams and courses that can be started per month.
How is the limit tracked?
The usage is measured by the number of exams and/or courses started, whether completed or not. Each attempt counts. For example, if someone starts their exam on Monday, stops halfway, and returns to finish it on Wednesday, we will count this as one attempt.
Per month means a rolling time window of 30 days. When a session is started, it counts towards your limit for 30 days. We do not reset your limit at a fixed moment each month.
Logging into the academy is not counted in this limit, as it is not a piece of learning content but a learning portal from which your exams and courses can be accessed.
You can view the number of exams and courses started in the last 30 days in your dashboard, together with your account limit.
You can also view your account usage history. Go to the Account usage in the last 30 days section of your dashboard, and click on the time icon:
You’ll see a graph displaying the number of sessions started per month:
Deleted sessions are not included in the chart account usage history, though they do count towards your account limit. The number displayed under Account usage in the last 30 days is always correct.
What are the limits of started exams and courses for each plan?
The limit for each plan is as follows:
Basic: 3,000 started exams and/or courses per month
Advanced: 10,000 started exams and/or courses per month
On a trial you are only allowed 100 started courses and exams per month.
Tiny Owls have no sessions. This free plan is only to keep your data for two years, in case you want to resubscribe.
Refer to our pricing page for more information about plans and their features.
Why is there a limit to the number of exams and courses that can be taken?
There's a maximum number of accesses per month to limit the traffic for your account. This is to prevent our system from overload and misuse. It ensures a reliable platform for all our clients and their participants.
This is in line with the fair use policy in our terms and conditions.
What happens when I reach the limit for my account?
If you reach your limit, your participants will be unable to access your learning content and will see a message that says their learning content is temporarily unavailable:
“Your learning content is temporarily unavailable. Contact your administrator.”
Can I increase my monthly limit on started exams and courses?
Yes, if you reach the limit of started exams and courses included in your plan, you have options to get more:
Basic: Upgrade to the Advanced plan for a higher limit. Click Upgrade now in your dashboard. Or purchase additional started exams and courses as needed. Click Buy more in your dashboard.
Advanced: Purchase additional started exams and courses as needed. Click Buy more in your dashboard.
For every 10,000 started exams and/or courses extra per month, an additional fee of €23.50/$30 monthly or €282/$360 yearly applies.
How many people can take my exams and courses at the same time (simultaneously)?
There’s a limit of simultaneous participants per account level (this is different from monthly usage). For detailed information on this topic, please check: How many people can take my learning content at the same time (simultaneously)?